Refund & Cancellation Policy

NinjaPic is an online service for photographers and studios. This policy explains when you can cancel and when you get your money back. It applies to all payments made on ninjapic.com, by UPI or through our payment partner Razorpay.

Free trial

New studios get a free trial. You can try every feature of your plan before paying anything, so you can decide if NinjaPic is right for you.

Cancelling a plan

• Plans are paid for one period at a time (monthly, yearly or per event). There is no automatic renewal and no auto-debit.
• You can stop using NinjaPic at any time. Your plan stays active until the end of the period you paid for and simply ends if you do not renew.
• You can delete your events and photos at any time from your studio panel.

When you get a full refund

• Duplicate or wrong payment: you paid twice, paid the wrong amount, or paid for the wrong plan.
• Plan not activated: your payment was received but your plan was not activated within 2 working days.
• Not used: you ask within 7 days of payment and you have not used the paid period (no event created and no photos uploaded after the payment).
• Unused event credits (per-event plans): credits that were never used, if you ask within 7 days of payment. Deleting an unused draft event gives its credit back automatically.
• Paid add-ons (for example an invitation video without the mark): if the file could not be made because of a problem on our side.

When refunds are not given

• For a period or event credit that has already been used (events created, photos uploaded or shared with guests).
• For the remaining days of a plan after you stop using it midway.
• When an account is suspended for breaking our Terms & Conditions.

How to ask for a refund

1. Write to us at ninjapic.asr@gmail.com or on WhatsApp 9646411410 with your studio name, registered email and the payment reference (Razorpay payment ID or UPI UTR number).
2. We reply within 2 working days.
3. Approved refunds are sent back to the original payment method (same card, bank account or UPI ID) within 5–7 working days. Your bank may take a little longer to show it.

Prints at the venue

Prints ordered by guests at an event's print booth are sold and handed over by the photographer, not by NinjaPic. Please ask the photographer about refunds for prints.

Questions: ninjapic.asr@gmail.com · Last updated 03 Nov 2026